QuantumBits Help Center
Help Center
Welcome to QuantumBits IT Help Center — here you’ll find answers to common questions about orders, delivery, refunds, and more. If you can’t find what you’re looking for, feel free to contact us directly.
General Questions
Q: How long will it take to receive my order?
Digital products / license keys: delivered via email within 5 – 30 minutes after purchase (depending on system load).
Physical DVDs / discs: shipped via Royal Mail within 1–2 working days, with tracking.
International orders may take longer depending on destination.
Q: What payment methods do you accept? We accept the payment methods shown at checkout (e.g. credit/debit cards, PayPal, etc.). All payments are processed securely.
Orders & Delivery
Q: Can I track my physical shipment? Yes — once dispatched, we provide tracking information so you can monitor delivery.
Q: What if I haven’t received my digital key? Check your spam/junk folder first. If you still can’t find it, contact us — we’ll resend it.
Refunds & Returns
Q: Can I get a refund on digital products? Due to the nature of digital goods, software license keys are non-returnable once delivered, unless proven faulty. If you believe your key is invalid or not functioning, contact us within 7 days with details.
Q: What about physical products? You may return unused physical items within 14 days of receipt for a refund, provided they remain in original packaging. Return shipping is at your expense unless the item is faulty.
Technical Support
If you have any installation issues, activation problems, or software questions, reach out to us via the Contact page. We’ll assist you step by step.